CAN I STILL PURCHASE FROM YOUR WEBSITE?
Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
ARE YOU GUYS SHIPPING AS NORMAL?
Given the current situation with the virus, our team is taking special measures to keep our employees safe and provide extra care to all of our packages. Depending on the location where the parcels are sent, minor delays are to be expected. If for any reason your order might experience extra delays, we will inform you by email. Our carriers are informing us of the changing circumstances that they face on a daily basis, minor delays are happening internationally. Although please note that some products cannot be shipped at the moment, depending on their weight and size.
CAN I CHANGE MY DELIVERY ADRESS?
We understand that you may now need to amend your delivery addresses. Unfortunately, the Pynkle Support Team aren’t able to amend the delivery address of your order once it’s been placed.
SO WHAT IF I'M NOT THERE TO RECEIVE MY PACKAGE?
If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example, so we’ve extended the returns period to accommodate for that.
HOW LONG DO I HAVE TO RETURN?
We appreciate that it may not be as easy to return packages as it usually would, so we’ve extended returns to 30 days. If you have any issues when returning your items, please contact our support team here: www.pynkle.com/pages/contact
HAS COVID-19 IMPACTED YOUR SUPPLY CHAIN?
Currently, our production operations haven’t been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organisation. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
I HAVE MORE QUESTIONS
Please contact our support team here : www.pynkle.com/pages/contact